Warranty & Return Policy

Limitless Mod, LLC believes in providing high quality products, and superior customer service. Should there be anything wrong with a product that you purchased from Limitless Mod, LLC, please call our customer support number  805-309-0530 or email us at cs@limitlessmodco.com first and we can walk you through the troubleshooting process to fix the issue. We know every one of our products and can help you get it working properly should there be any issues.

Limitless Manufacturer Warranty Policy

If manufacturer Warranty is required please contact our customer service at CS@LimitlessModCo.com or by phone at 805-309-0530. We will supply you with an RMA form in .pdf format that will need to be filled out and emailed back to customer service.  All information will be logged in our system and an RMA number will be issued and emailed back. PLEASE DO NOT SHIP THE ITEM UNTIL YOU HAVE RECEIVED AN RMA NUMBER. All packages without an RMA number attached will be denied and sent back to the customer. Our warranty policy will only cover manufacturer defects. Devices that appear to have user error caused damage will not be accepted.

When receiving a warranty item, Limitless Mod LLC customer service will inspect and test every product. If found defective the item will be either be repaired or replaced depending on case by case basis. If found that the device is not defective and is operating correctly the product will be shipped back to customer, this is handled on a case by case basis. Any product that has been damaged due to customer error is not covered under our manufacturer warranty. Return shipping costs are not covered by our manufacturer warranty and will be the responsibility of the customer.

Non Warrantied Items:

Lithium-Ion Batteries (Pulse Pod System) – 30 day manufacturer warranty from date of purchase
All products that are no longer produced or stocked at our facility are no longer under manufacturer Warranty
Product that is defective due to customer damage is not covered under manufacturer Warranty
Counterfeit (non authentic) Items are not covered under manufacturer Warranty

 

Limitless Mod, LLC 30 Day Return Policy

Refunds are only given on purchases made directly from Limitless Mod Co. website or wholesale departments. Initial shipping charges are not included in refund. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
International returns, please mark the item as “VENDOR RETURN” to avoid duties and customs.

Non Refundable or Returnable Items:

The following products cannot be refunded or returned:

E-Liquid
Atomizers that have been used or built
Building Material for Atomizers
Product that is defective due to customer damage
Items missing from the original invoice
Counterfeit Items